Chair & Founder
With over 25 years working with communities undergoing complex social change, Gary MacDonald is at the vanguard of social performance management.
Combining line management experience on billion-dollar mega-projects with multinational director-level experience, Gary brings a proven field-to-boardroom perspective to MFC’s social performance management practice.
Drawing on more than a decade as one of the leading social assessors of extractive and agro-forestry projects, Gary oversees MFC’s assessment practice as it guides investors and managers through the international social performance standards that opens access to funding.
His experience resolving community-project conflict prompted his involvement in groundbreaking UN Global Compact work on conflict and revenue transparency. As a thought leader and public speaker, he constantly pushes the boundaries of the social performance community of practice; his deft touch brings in skeptics and creates space for dialogue. He is one of MFC’s principals and founders.
Chief of Operations
Krista is a senior manager with deep experience in civil society and conducting human rights impact assessments for natural resource companies. She has developed innovative solutions to address the challenges of operating in conflict-sensitive environments, particularly regarding security and human rights.
As MFC’s chief of operations, she has worked with senior management teams and boards to create, support and lead effective programs to meet leading international standards. A former executive director of the DC-based Fund for Peace, Krista is adept at developing relationships and trust across sectors on complex issues, promoting dialogue and cooperation to develop solutions.
She has built successful partnerships between NGOs and the private sector and has experience in high-level negotiations and interactions with government and the private sector on multiple international security and human rights instruments. Krista has performed site assessments, developed training courses, and led implementation workshops on the Voluntary Principles on Security and Human Rights (VPSHR) as well as performed and trained on conflict and human rights impact assessments at national, provincial, local and site/community levels.
Trevor combines field experience from 15 countries and practical skills from multiple sectors to tackle compelling social performance problems for companies with a large community footprint.
Trevor studies people and problems and applies the latest stakeholder engagement thinking to move clients from reactive to proactive relationships with project-affected communities. Clients that strive to be ahead of the curve appreciate Trevor’s eye for opportunity and the partnering skills he employs to build support for innovative community development programs. He works with clients in English and French to develop their social performance strategy: he trains the implementation team, accompanies it for the first rough miles, sets the members confidently on their path and helps them assess the results.
Trevor is a specialist with Monkey Forest Consulting, where he supports partnership development and client outreach functions from his home in Budapest, Hungary.
With more than 20 years of multi-sector field experience, Sylvie delivers strategic planning, training and facilitation services to extractive and agro-forestry projects, building best-in-class social performance management systems.
Sylvie’s expertise zeros in on stakeholder engagement functions including community relations, media relations and crisis communications, adding depth to Monkey Forest’s social performance management practice. Sylvie gets the job done by working with people, regardless of their background; in addition to her work with megaprojects, she has consulted with governments and held senior positions at the Nature Conservancy of Canada, the Canadian Cancer Society and Canadian Women in Communications. She is natively bilingual in French and English and has previously worked as a translator, teacher, workshop facilitator and voice-over talent. Sylvie is a specialist with Monkey Forest Consulting, where she leads teams and provides client-management services.
Maurice leverages a 35-year career in daily newspapers and television news when designing communications programs that build social acceptance in project-affected communities in Asia and Africa.
Maurice brings a deep understanding of audiences and the communication channels that reach them to Monkey Forest’s social performance management practice.
He trains teams and managers in stakeholder engagement and crisis communication, and can produce quick-response, web-based video documentaries when projects need to get messages out fast. Maurice is a specialist working in English and French on building effective communications capacity.
Randall Hicks is a creative and results-oriented economist with more than 25 years of international experience in management, communications, social responsibility, sustainability and community engagement.
As a business strategist for extractive resource and development companies, Randall specializes in economic and social development, stakeholder engagement, and crisis management on projects that require exceptional communications skills, facilitative leadership expertise, operational excellence, strong tactical execution and first-rate project management.
Randall is recognized for his international work designing and implementing state-of-the-art grievance mechanisms, social performance management, capacity-building programs, social media initiatives and guidance on EPC engagement. He produces strategic communications and issues-management initiatives that support client business objectives while building effective communications and engagement with all stakeholders.
For Neyza, effective social performance management systems need robust reporting systems and documentation of company-community interaction to ensure transparency and build trust. She leverages her diligence and capacity for organization to design and implement community engagement system administration tools based on international standards.
Neyza’s background in stakeholder engagement and risk management for various projects in Southeast Asia, West Africa, and Europe informs her design of community relations and enterprise development programs. She also trains social performance teams at building strategic partnerships with stakeholders to improve program outcomes. Neyza is a specialist with Monkey Forest Consulting, where she builds administrative tools that underpin social performance management programs.
Jennifer Burt Davis
For Jennifer, livelihood replacement to mitigate economic and physical displacement isn’t a black art, it’s the focus of more than 20 years experience in development and extractive programs.
Jennifer specializes in livelihood replacement related to physical and economic displacement. She has worked in the development and with extractive industry organizations for more than 20 years, specializing for the last five years on systematic social performance engagement, including stakeholder engagement, strategic social investment, resettlement, and social planning and program development.
Jennifer helped the Ambatovy nickel cobalt mining and refinery joint venture in Madagascar through its construction phase and its transition from construction to operations. She spearheaded the organization’s long-term sustainability planning for the 29-year Operations phase.
She advises and directs teams carrying out complex resettlements or their components and managed an independent review of a multi-site resettlement process from its inception, through design and final report. She has designed grievance mechanisms, implemented IFC-conforming social performance programs as well as designed and assessed stakeholder engagement activities, ecosystem services, strategic social investments and social management systems.
Jennifer’s extractive industry work is informed by a strong international development background, with 16 years’ experience in natural resource management, agricultural extension, microcredit, and environmental and adult education. With significant experience in monitoring and evaluation, as well as applied research, she has competencies in project planning, training, facilitation, and human resources management.
Ben has more than 20 years’ international experience managing multicultural teams in the private, non-profit and public sectors. His skills and experience have helped resource projects achieve broad community support in the communities in which they operate. He has a proven track record in project and team management, community and relationship management, social and corporate risk management, crisis management, impact mitigation related to construction and operations, resettlement and livelihoods restoration, grievance management, and strategic social investment. By exchanging information through dialogue with communities, Ben addresses corporate impacts so benefits from the company’s presence are shared and community acceptance supports a sustainable operation.
From 2016-2018, he was Site Manager for social performance activities during the construction phase of the Nghi Son Refinery and Petrochemical project in northern Vietnam. Ben also worked for four years at the Ambatovy nickel & cobalt mining and processing and refining operation in Madagascar, finishing in the role of Director of Sustainability. Before then, he worked with the International Federation of the Red Cross for the Haiti earthquake response and an almost 20-year involvement with Nobel prize winning, medical humanitarian organization, Médecins Sans Frontières / Doctors Without Borders, where he had many roles in numerous countries. At present, Ben is the Resettlement Project Manager overseeing the resettlement and livelihood restoration activities for the Tilenga upstream project in Uganda.
Rebecca joins an economist’s eye for business with an anthropologist’s understanding of society to create stakeholder engagement and social investment programs that deliver sustainable social acceptance.
Trained in commerce and applied anthropology, Rebecca combines perspectives from corporate, NGO and government sectors and experience from extractive, agro-forestry and infrastructure projects when designing programs for Monkey Forest’s social performance management practice. Her keen sense of organization, assessment experience and skill in project management ensures that the programs she designs deliver results.
Rebecca is a tri-lingual specialist (English, Spanish and Portuguese) with Monkey Forest Consulting, where she provides program design support in and resource management from her perch in Antón, Panama.
Ulrichia is resettlement and social performance specialist with over 12 years of experience in the extractives industries. Ulrichia was the designer and organizer of the first Social performance and Sustainable Development exhibition fair in Madagascar to foster social performance by creating opportunity of common learning and best practices sharing.
In recent years, Ulrichia has specialized in the developing resettlement and social management plans in Madagascar – from the Ambatovy cobalt and nickel mine, the Scaling solar project in Antananarivo, Majunga and Nosy Be and the airport rehabilitation project in Nosy Be. At Ambatovy, Ulrichia designed and managed social investment and mitigation projects for a multi-billion-dollar, multi-site project during its critical phases. She helped define and draft its economic and social development framework plan for the urban and peri-urban area of the city of Toamasina. She has also worked for large organizations and projects including the German Society for International Cooperation (GIZ) and the Biodiversity and Extractives Political Economy Analysis (BEP) project led by the USAID. In collaboration with UNICEF and ONE, she developed a practical guide that helps companies design and implement grievance mechanisms.
Jorge is a seasoned security expert with practical experience in implementing the Voluntary Principles on Security and Human Rights and helping companies come into compliance with IFC Performance Standard 4 – Security. He works with MFC and its clients to develop security training programs, undertake security risk assessments, develop security management plans, and provide technical assistance to companies to implement and monitor their security management system. Jorge served a decade in the Honduran army as an infantry officer, Security Detail Officer to the President of Honduras, Special Detail (VIP) First Special Forces Battalion, and as Platoon Leader, XI Infantry Battalion and liaison officer for the U.S. Army Engineer Battalion. Following his military career, Jorge worked in senior security positions in private businesses and as Director of the Strategic Intelligence Center to the Presidential Palace and Chief Security Advisor to former President of Honduras Mr. Ricardo Maduro. Fluent in English and with Bachelor Degrees both in Business Administration and Military Science, Jorge brings a deep understanding of security issues combined with an understanding of the drivers of business and security issues affecting communities. He is based in Tegucigalpa, Honduras.
Diane is a development, humanitarian and private sector professional whose track record in business development and client relations has informed her work as a risk & insurance manager in the construction and engineering sector where she focused on domestic and international projects and operations. Her background in financial and contractual risk transfer in construction and engineering for mining/extraction, power/energy, water, infrastructure supports her work for MFC related to strategic social investment programs as well as compliance requirements for financing entities and partners, including international banks and institutional donors.
Diane’s deep experience in training and capacity building helps her thrive in a multicultural environment. She understands that strategy and vision are essential elements for success, whether working with local economies through emergency market mapping analysis (EMMA) training or in re-establishing livelihoods through cash transfer programming. She believes that effectively exchanging information with resettled and vulnerable populations empowers communities to move toward sustainable and resilient livelihoods.
Dana has more than 14 years’ experience working with the private sector and international organizations on social performance issues. She guides clients through strategic planning and delivers effective, on-the-ground support across a range of industries including mining, oil and gas, energy and transport. Her expertise includes social risk management, strategy development and implementation, and hiring and coaching social performance teams. Dana’s technical expertise includes stakeholder engagement, community investment, and social impact management. She works closely with corporate and site-based management and social performance teams to help them manage their risks and create value together with stakeholders. Dana has worked in Angola, Argentina, Brazil, Chile, Colombia, the Dominican Republic, Ecuador, El Salvador, Nicaragua, Paraguay, Peru, Portugal, Suriname, Uruguay and Venezuela.
Dr. Ahmed Bouziane
Ahmed is a social development sociologist and a Professor at the University of Fes in Morocco where he directs a research team on “city policies and social development”. While conducting his academic activities, he has also consulted for several international organizations since 1994. Through his academic work and conferences, he has presented in Egypt, Lebanon, Jordan and Syria. He has worked on contracts with the World Bank, EBRD, USAID, UNICEF, UNESCO, European Commission, MCC, GIZ, AFD and national entities such as the ministries of solidarity, artisanal, housing, and the Agency of Development for Preservation of the Fes Medina.
Through this consulting work, Ahmed has gained invaluable, international experience in analyzing social impacts and identifying gaps in social performance of both urban and rural projects. His experience in social performance focuses on stakeholder engagement, participation and partnership, as well as on resettlement of involuntarily displaced people, local governance and human rights. He is a member of the MFC team for the Nador West Med Project for EBRD. In addition to his expertise as a resettlement practitioner, Ahmed also has robust experience designing and implementing qualitative and quantitative data gathering approaches for community social studies.
Sérgio is a consultant in environmental, social and health fields and a visiting Assistant Professor in the University of Lisbon and in Católica Lisbon School of Business & Economics. A specialist in applied psychology, he has extensive experience conducting impact assessments and stakeholder engagement. Some of his projects have included the development of a Social Vulnerability Index of Resettlement for EDP, SA. in Fridão Hydroelectric Dam, a market study for the Center of Renewable Energies for CERMI in Cape Verde, and a workshop on measuring social impacts and vulnerabilities for Anglo American in the Sishen mine in South Africa. Sérgio also specializes in research methods and data analysis and has substantial experience using these tools for clients and in teaching at undergraduate and graduate levels. He has published his work internationally in outlets such as Environmental Psychology, Environmental Impact Assessment Review, and the British Medical Journal. He has a PhD in Social Psychology from ISCTE – University Institute of Lisbon.
For two decades, Nick has worked with companies, communities, governments and multi-lateral institutions on business, conflict, and human rights in fragile and high-risk areas. He has worked at conceptual, policy and practical levels and has produced extensive written guidance on how companies can navigate complex social challenges, including From Red to Green Flags: the corporate responsibility to respect human rights in high-risk countries and; Conflict-Sensitive Business Practice: Guidance for the Extractive Industry. He has deep experience promoting change through multi-stakeholder forums such as the Voluntary Principles on Security and Human Rights and, at a practical level, has worked on social and community issues in countries worldwide. He was part of the Independent Panel reviewing Cerrejon Coal in Colombia and has developed numerous projects designed to support businesses in addressing social, economic and political challenges.
Nick’s background is in conflict resolution and peacebuilding. He is a former manager of International Alert’s thematic programs and a former Research Fellow at the Institute for Human Rights and Business.
As a former chair of the Department of Anthropology at the University of the Philippines and as an advisor to extractive companies across Southeast Asia, Nestor blends theory with practice when tackling challenges at the nexus of company, community and culture.
Nestor’s deep expertise in indigenous issues and inter-ethnic relations, coupled with his research throughout southeast Asia and Melanesia, inform Monkey Forest’s social performance management work for clients in the region. With a PhD and a Master’s degree in Anthropology from the University of the Philippines, Nestor instructs students on applied anthropology. He is constantly expanding his knowledge of issues facing communities undergoing complex social change and of solutions that earn lasting social acceptance. He regularly publishes material on this topic and speaks frequently at seminars, conferences and workshops. Nestor is a specialist with Monkey Forest Consulting, focusing on social performance management in the Southeast Asian context.
Helen is a key member of MFC teams with 20 years’ experience working internationally on social impacts and stakeholder engagement and, over the last 7 years, human rights issues. She has worked for an international development agency, an international peacebuilding NGO, a consulting engineering company and UKEF, the UK’s export credit agency.
Helen helps clients realize insights and management strategies for social and labour issues, largely for projects seeking project finance from Equator Principles signatories or which have the backing of Export Credit Agencies. She is a member of the Inter-American Development Bank’s Independent Consultation and Investigation Mechanism (MICI). She was a member of the Multilateral Financing Institutions (MFI) Environmental and Social Practitioners Group as a technical social specialist and a member of the BSI Panel of Experts for the development of the ISO 26000 Standard on Social Responsibility, as well as a member of the working group on OECD Common Approaches and Human Rights. In that role, Helen provided close accompaniment and technical inputs into the development of the UK Government strategy on business and human rights, in response to the UN Special Representative of the Secretary General Guiding Principles on Business and Human Rights.
Nilo brings a multisector approach to social performance management at mega-projects in the Philippines and Southeast Asia.
For Nilo, community development programs must work hand-in-hand with natural resource management to deliver social acceptance for a company or project and to meet community aspirations.
Nilo, arguably one of the best community organizers in the Philippines back in his civil society days, co-wrote the book Mining Revisited: Can an Understanding of Different Perspectives Help? and contributes a deep understanding of company-community interaction to Monkey Forest’s social performance practice.
Nilo is a specialist at Monkey Forest Consulting, where he supports the design and implementation of effective community engagement programs.
Dan combines strong interpersonal skills and an understanding of the Southeast Asian cultural and civil society landscape to build partnerships that anchor stakeholder engagement programs. Based on his extensive socio-cultural research, Dan designs and implements community relations programs tailored to Monkey Forest’s social performance management practice. His vast experience include implementing community development projects for indigenous peoples communities in the Philippines’ Cordillera region. Dan’s deep understanding of social dynamics in indigenous communities allows him to create programs that are suited to the lifestyle and needs of the indigenous peoples. He is based in Baguio City, Philippines.
Truong Thi Khanh Huyen
Huyen was the one of the first staff members that MFC recruited for the Nghi Son Refinery and Petrochemical Project in Vietnam. She has been working in the strategic social investment team for the past three years, specializing in the field of community health and safety. Her work has contributed significantly to mitigate social risks associated with the influx of thousands of workers coming to economic zone during NSRP construction phase. Before joining MFC, Huyen had four years working with farming communities and has implemented a micro-financing project in Dong Anh district in Hanoi.
Vu Thi Ha Ngan
Ngan has been building relationships, mapping communities, and digging into their issues for MFC for years. She takes the time needed to sit with people and build the trust necessary for people to start sharing while keeping a cool head and pragmatic view of impacts and risks and who is truly vulnerable. Ngan covers all aspects of engagement including developing and leading formalized studies, setting up systematic informal engagement, and developing and delivering key messages and communications materials.
Pham Quang Minh
With his ability to bridge the divide between Vietnamese customs and regulations and international working culture and standards, Minh represents the new breed of Vietnamese social performance manager. He is an expert in land acquisition, resettlement processes and procedures and community and employee grievance management in Vietnam. His role as MFC’s Resettlement Coordinator for the Nghi Son Refinery and Petrochemical project helped develop his skills in managing relationships with all types of stakeholders including international managers, local authorities and the average member of the community, investigating the root causes of issues, identifying risks, and negotiating win/win solutions. Before joining MFC, Minh was the social manager of the longest expressway project in Vietnam, where he prepared and implemented the resettlement and ethnic minorities’ development plans, income restoration plan, and contributed to resolving outstanding issues in the project’s resettlement process in conformance with ADB Social Safeguards.
Nguyen Hai Anh (Alex)
Hai Anh is a dedicated, talented graphic designer. Professionally trained in multimedia, Hai Anh has honed her graphic skills through years of working for various clients both as an in-house and free-lance designer. She is adept at producing visually appealing, audience-minded, and outcome-oriented materials under strict time pressure. Joining MFC, Hai Anh is eager to make her contributions to the community by helping improve their understanding and visual experience of the projects’ information, education and communication materials.
Joel has solid professional experience in research and analysis as well as communications content development. As a senior analyst for MFC, he combines his research and analysis skills with his content communications experience to deliver reputational risk assessments and stakeholder engagement advice to clients. Working with a natural resource company client, Joel led and directed the project’s research and analysis team in providing insights into critical stakeholders, assessing risks and recommending engagement strategies towards social acceptance. He effectively presented qualitative information gathered from the field that helped management make well-informed decisions about project operations. Joel is a Filipino based in Manila.
Nguyen Thi Hong Nhung
Nhung’s research and leadership skills give her excellent capacity to fulfill the role of a stakeholder engagement specialist. Between 2012-2015, Nhung was MFC’s stakeholder engagement team leader for the Nghi Son Refinery and Petrochemical project where she led the identification and verification the vulnerable and at-risk households based on the IFC Performance Standards. With knowledge and training on stakeholder relations management, Nhung has become highly skilled in stakeholder identification and mapping activities, issues scoping and community grievance management. She has deep experience building positive and sustainable relationships with key stakeholders and communities in Vietnam. She also designed strategic campaigns for the information, education and communication purposes for large-scale projects. She has led focus group discussions and surveys to evaluate communities’ knowledge, perception and attitude toward projects.
Christiansen (Chin) Pablo
Chin is a Certified Public Accountant with solid experience in finance and accounting practices, which she gained from working in multinational companies for the past 13 years. She brings with her an adept knowledge in end-to-end accounting cycle, financial planning and analysis, intercompany and inventory accounting, and period end closing, in handling the corporate books. As MFC’s Senior Accountant, Chin provides daily financial oversight to ensure that the company’s financial records are complete, accurate and comply with international accounting standards to facilitate solid decision support for senior managers. These, together with her compromising style, make her a team player and helps maintain her good working relationship with the clients worldwide.
Nguyen Thuy Duong
Duong worked for several years in the tourism industry, most recently as an expert tour guide creating positive experiences for visitors to Vietnam. With a degree in accounting from the Foreign Trade University, her recent experience has given her a strong command of English and the ability to work under high pressure in a multicultural environment. She specializes in operations support for MFC Team Vietnam and is one of the key forces behind the team’s ability to get things done.
Jill has over 15 years’ experience in accounting and business continuity management. She gained her experience from local enterprises in the Philippines as well as international oil and gas and multi-national shared service companies. Her expertise include financial reporting, variance analysis, forecasting, cash management, and compliance audit of information risk management. She is part of MFC’s core accounting team and assists in effectively managing and controlling the company’s operational costs and expenses. Jill holds a Masters in Business Administration and is an IT Compliance Auditor.