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Examples of the MFC custom-designed training and capacity building programs include:


  • Managing Engagement – This provides community relations managers or supervisors the knowledge and skills necessary to establish and manage a best-practice stakeholder engagement program. The emphasis is on engagement management systems. It is ideal for either training new managers / supervisors or exposing serving ones to new systems and current best practice. The instruction is tailored to specific needs and ideally combines lectures and on-the-job mentoring.
  • Basic and Advanced Community Relations Officer Courses – This program focuses on providing a community relations team with the skills and knowledge necessary to carry out the full range of the community relations mission. The courses cover everything from basic engagement and communications techniques to grievance management, negotiation techniques and conflict management. The courses can either help a company establish a new (basic course) community relations team or further the development the capacity of an existing team (advanced course). Courses are tailored to students’ experience and needs and can be up to two weeks of intense instruction. They consist of lectures, case studies and interactive practical exercises.
  • Voluntary Principles on Security and Human Rights (VPSHR) – MFC provides a variety of training that is designed to assist a company in implementing a socially responsible security program based on the VPSHR. The core course gives security staff best practice knowledge of how to balance security and human rights in today’s challenging environment. The five-day course can be tailored to a company’s specific needs. MFC also provides a series of shorter seminars for executives, managers, general employees, security contractors and community relations specialists.
  • Engagement Approaches and Techniques – This module discusses the changing nature of engagement, its purpose and covers successful techniques for establishing, maintaining and controlling constructive relations with stakeholders.
  • Stakeholder Mapping and Analysis – This training module discusses the reasons for stakeholder mapping, mapping techniques and analysis of stakeholder attitudes, interests, motivations and relationships. It explains how the mapping and analysis become the basis for an effective engagement and community relations program.
  • Community Information and Issue Response Management – This module covers analysis of issues and development of response messaging to these issues. it also discusses community-level information plans and how to effectively deliver messages in a community setting.
  • Strategic Social Investment – Are your community development and social investments a “cost” or do they add value? This module looks at ways social investment can strategically bring mutual benefits to the company and its stakeholders so the value of social investment is clear to all involved. Specific units can be incorporated on request.
  • Bringing Social Management into Alignment with the IFC Performance Standards and the Equator Principles – MFC is increasingly tasked with helping companies conform with the IFC performance standards. This module looks at social aspects of the IFC PS through a risk management lens and highlights the type of issues that can get in the way of financing.
  • Strategic Communications for Natural Resource Management Companies – Natural resource companies face special communications needs. Proactive communications that are tailored to a company’s environment and coordinated with community and external relations approaches can be particularly effective as they build credibility. This module addresses how to build effective communications approaches in the challenging media environments of developing economies.
  • Turning around Conflict at Natural Resource Management Operations – MFC has frequently been called in to assist projects facing acute or chronic conflict with neighbouring communities. This module delivers the basics of conflict assessment and intervention and also provides guidance on the types of strategies companies can implement to reduce the risks of resurgence of conflict at a site and to minimize the negative outcomes should conflict re-emerge.
  • Human Rights Impact Assessment with our partner organization The Fund for Peace – Human Rights Impact Assessment is now recommended under the IFC standards for projects in high risk settings. Pressure is also increasing from activist and humanitarian sectors for companies to demonstrate a rights-based approach in their operations. The Fund for Peace is one of the world’s most experienced organizations at implementing HRIAs for natural resource companies. Courses can be theoretical or practical, accompanying a participatory HRIA process.
  • Optimizing local hiring and contracting approaches – Local hiring and contracting are key social acceptance issues for companies around the world. This module pulls together MFC’s more than 20 years of successful local hiring and contracting initiatives at sites around the globe.
  • Media Training and Communications Support — This module teaches your representatives how to deal directly with media and shows them how to prepare strategic messaging campaigns designed to keep your company ahead of developing issues. With strong media management, you can foster greater understanding in the communities where you operate,
  • Video Production and Management — In a world dominated by social media and powerful imagery, you must not only operate in a supportive and sustainable manner, you must be see to do this. If you do not tell your own story, others will tell it for you and their version may not be flattering or accurate. In this module, we can teach you how to portray yourself online through video, or we can do it for you.
  • Have a specific need? – We can also bring our experience to bear in guiding your team on anything from Managing grievances, monitoring social outcomes, to designing community relations materials.